Refund policy
Return Policy/ Refund Policy:
Effective Date: 1/1/24
At ArcticFit, we strive to provide you with the best products and customer service. If you are not completely satisfied with your purchase, we offer a refund policy to ensure your satisfaction. Please review the following details regarding our refund process:
Eligibility for Refunds:
1.1. All items purchased from ArcticFit are eligible for a refund within 30 days from the date of purchase.
1.2. To be eligible for a refund, the item must meet the following criteria:
a. The item must be in its original condition, unused, and with all original tags and packaging intact.
b. The item must not have been altered, or damaged by the customer.
c. The return must include a valid reason for return, such as a damaged or wrong product.
Returns Process:
2.1. To initiate a refund, please contact our customer support team within the 30-day refund period. You can reach us through Support@Arcticfit.com
2.2. Our customer support team will guide you through the refund process and provide you with a Return Merchandise Authorization (RMA) number.
2.3. Please ensure that the item is securely packaged to prevent damage during transit. Include the RMA number on the return package.
Return Shipping and Cost:
3.1. Customers are responsible for the cost of return shipping.
3.2. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item.
Refund Processing:
4.1. Once we receive and inspect the returned item, we will process your refund within 3 business days.
4.2. Refunds will be issued to the original payment method used for the purchase.
4.3. The refunded amount will exclude any original shipping charges incurred.
Damaged/Wrong Product:
5.1. If you receive a damaged or wrong product, please contact our customer support team within 48 hours of receiving the item.
5.2. We may request photographic evidence or other documentation to assess the issue before authorizing the return and refund.
6.1. Refunds are typically provided for unused items in their original condition. If you are seeking a refund for a used item, please contact our customer support team to discuss the specifics of your situation.
Contact Us:
If you have any questions, concerns, or need assistance with our refund policy, please contact our customer support team at:
ArcticFit
support@arcticfit.com
Please note that our refund policy is subject to change, and the version posted on our website at the time of your refund request will apply.
